Delete your account & data

You can ask us to delete your Family Circle account and data at any time. This page explains what we can delete directly, what your nursery controls, and how long it takes.

What Family Circle deletes for you

Your account (email, display name, password), your device's push registration, and content you posted yourself — posts, comments, messages and moments you added. If you are a nursery manager closing your whole circle, we delete the circle's content too.

What your nursery controls

Records your nursery keeps about your child — profile, attendance, care diary, medication, incident and consent records — are controlled by the nursery, not by us. Ask the nursery first; if you ask us, we will pass your request to the nursery within 5 business days and help them act on it.

How to ask

Email us from the address on your account with the subject "Delete my account". We verify it is really you by replying to that address and checking it against the circle's membership before anything is deleted. support@halobenefits.co.uk

How long it takes

We confirm your request within 5 business days and complete deletion within 30 days. Encrypted backups expire on a rolling cycle within a further 30 days.

What may be kept, and why

Some records can lawfully survive a deletion request: records your nursery must keep by law (for example accident/incident and medication records), and the safeguarding audit trail that proves who did what. We keep only what the law or child-safety accountability requires, and nothing is ever used for advertising or profiling.

Family Circle is operated by Halo Benefits Ltd, registered in Scotland (SC861469), ICO registration ZC050335. Data protection contact: privacy@halobenefits.co.uk.